Refund and Return Policy
Last updated: 29 September 2026
This policy applies to every order placed on arinbeauty.com. ARIN sells the products listed on this site; the houses whose names appear on them supply us. Your contract is with ARIN, so if something needs to be returned, refunded or replaced, you deal with us — not with the brand.
In short
- You have 7 days from delivery to change your mind, on unopened items.
- Collection costs 40 MAD — unless the item is faulty, damaged or not what you ordered, in which case we pay.
- On cash-on-delivery orders, the courier hands you your refund in cash when they collect the return.
- Opened or used cosmetics cannot be returned for hygiene reasons, unless they are faulty.
Your right to change your mind
Moroccan consumer law (Law 31-08) gives you seven days to withdraw from a distance purchase without giving a reason. ARIN counts those seven days from the day your order is delivered.
To be accepted, a returned item must be unopened with its seal intact, in its original packaging including any box, insert or free gift, and in a condition fit for resale.
What cannot be returned
- Skincare, haircare, makeup and fragrance that has been opened, used, or had its seal broken. This is a hygiene rule, and the law allows it.
- Items returned more than seven days after delivery.
- Gift cards.
- Items damaged after delivery through misuse or poor storage.
None of this affects your rights if something arrives faulty, damaged, expired or simply wrong. That is covered below.
How to start a return
Write to hello@arinbeauty.com, or use the contact form on arinbeauty.com, within seven days of delivery. Give your order number, say which items you want to return, and tell us why. Photographs help if something is damaged.
We reply within one working day and arrange collection with our courier. Please do not send anything back on your own — a parcel we did not arrange cannot be traced to your order, and we cannot refund what we cannot identify.
Collection, and who pays for it
Collection costs 40 MAD, the same as delivery. If you are returning an item because you changed your mind, that 40 MAD is yours to pay: the courier deducts it from the cash refund, or we deduct it from a card refund.
If the item is faulty, damaged in transit, past its date, or not what you ordered, ARIN pays for collection and you pay nothing.
Delivery already paid on the original order is refunded only when the whole order goes back and the fault was ours.
How you get your money back
Cash on delivery. The courier hands you your refund in cash at the door, when they collect the returned item and have checked that it is unopened and complete. There is nothing to wait for and no bank details to give us.
Card orders (Payzone, Visa, Mastercard). We refund to the card used for the order within five working days of the return reaching us. How quickly it shows on your statement is your bank's business and usually takes a few days more.
If the courier finds a returned item opened, used or incomplete, they will not pay out. We will call you, explain why, and return the item to you at no charge.
Faulty, damaged or wrong items
Please check your order when it arrives. If anything is broken, leaking, expired or not what you ordered, tell us as soon as you notice — and within 48 hours for anything visibly damaged — and send a photograph. We collect it ourselves, at our cost, and you choose: a replacement, or your money back in full including the original delivery charge.
A fault you could not reasonably have seen at delivery is still covered after those 48 hours.
Cancelling before it ships
An order that has not yet left us can be cancelled in full at no cost. Write to hello@arinbeauty.com as soon as you can — Casablanca orders placed before 14:00 often leave the same day, so speed matters.
Refusing a delivery
You may refuse a cash-on-delivery parcel at the door and pay nothing. We would rather you did that than accept something you do not want. If orders are refused repeatedly, we may ask for payment in advance on future ones.
Talk to us
Arin Beauty, Casablanca 20650, Morocco — hello@arinbeauty.com
If we have got something wrong, tell us and we will put it right. Nothing in this policy takes away the rights Moroccan consumer law gives you.