Help
Questions, answered
Paying, delivery, returns and how brands get here. If the answer is not below, we reply to messages within one working day.
Nothing matches that. Message us and we will answer it — and add it here.
Paying
Can I pay cash when it arrives?
Yes, and most people do. Choose cash on delivery at checkout and pay the courier when the parcel reaches you. There is no extra charge for it.
Have the exact amount if you can — couriers do not always carry change.
What card payments do you take?
Cash on delivery is live everywhere we ship. Card payment is being set up and is not available yet — when it is, it will be Visa and Mastercard issued in Morocco.
When am I charged?
Nothing is taken until you confirm at checkout, and with cash on delivery nothing is taken at all until the parcel is in your hands.
Are prices inclusive of TVA?
Yes. Every price on the site includes TVA at 20%, and the amount is shown separately in your cart and on your invoice.
Delivery
Where do you deliver, and how fast?
Everywhere in Morocco. Casablanca orders placed by 14:00 are delivered the same day; the rest of the country is within 48 hours.
How much is delivery?
40 MAD, and free on orders over 500 MAD, anywhere in Morocco.
I bought from three brands. Do I get three parcels?
No. Orders are consolidated before they ship, so you receive one parcel and pay the courier once, however many houses you bought from.
Can I track it?
Yes — there is a tracking link in your confirmation email and in your account under Orders.
Returns
What is your returns policy?
Seven days on anything unopened, in its original packaging. For hygiene reasons we cannot take back opened skincare unless it is faulty.
Something arrived damaged or leaking.
Tell us within 48 hours with a photo and we collect it ourselves at our cost, and replace or refund it. You do not go to a courier office.
How long does a refund take?
Card refunds reach you in 5–10 working days. For cash-on-delivery orders we refund by bank transfer — we will ask for your RIB.
Products & brands
How do I know a product is genuine?
Every brand on ARIN has had its formulation reviewed, its manufacturing verified in person and its founder interviewed before it appeared here. Full INCI is published on every product page, and if a claim cannot be checked it is not on the site.
What does “ARIN Selected” mean?
It marks the products our own team keeps going back to after the four-week sampling period. It is an opinion, not a paid placement — brands cannot buy it.
Are the products made in Morocco?
Yes. Every house on ARIN manufactures in Morocco, and the city is on each brand page.
Selling on ARIN
How do I apply?
Through the Sell on ARIN page. We will ask for your formulations, your manufacturing details and a sample set, and someone will visit before you go live.
What does it cost?
No listing fee and no monthly fee. We take a commission on what sells, and the rate is in the vendor agreement before you sign anything.
How and when do I get paid?
Payouts run on a fixed cycle by bank transfer, and every payout comes with a statement showing each order, the commission and any fulfilment fees.
Still stuck?